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WELLCARE SUPPORT

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How to Book a Ride with Us?

At WELLCARE SUPPORT,  we provide Non-Emergency Medical Transportation (NEMT) services for both eligible Medicaid recipients and private pay customers. Below, you’ll find details on how to book a ride and pricing for private pay options. 

who to Contact?

For Eligible Medicaid Members

Non-Emergency Medical Transportation (NEMT) is a Medicaid-covered program for eligible members. To schedule a ride with WellCare Support Inc., please contact the NEMT broker for your service area. Click on your state below to find broker contact information:

  • Arkansas
  • Tennessee
  • Georgia

For Private Pay Customers

If you do not qualify for your state's Medicaid transportation  program, you can book a ride directly with WellCare Support.  We provide safe, professional, and reliable transportation for: 

  • Medical Treatment
  • Medical Evaluations
  • Obtaining Prescriptions Medications
  • Obtaining Medical Equipment

How to Book a Private Pay Ride?

Two Easy Steps to Book Your Ride:

1. Complete the Ride Request Form – Click here to request a ride.

  • Rides must be requested at least 3 business days prior to the day of service.
  • You will receive a confirmation email with an invoice detailing itemized charges.

2.  Receive Your Price Quote & Confirm Your Booking

  • Once your request is submitted, we will provide you with a price quote.
  • Review the itemized charges in your confirmation email and submit payment to finalize your booking.


Need assistance completing the form or have questions?


Call us at (870) 394-4681 or email nemt@wellcaresupport.com for support.


Let WellCare Support Inc. help you get where you need to go with comfort and care! 

PRIVATE PAY RATES

 Our pricing is designed to cover operational expenses, ensure reliability, and maintain high-quality service. The base rate is our pickup cost, which accounts for unforeseen circumstances and overhead expenses while en route to the passenger. This pickup rate is $30 from both the pickup location and the destination to ensure we can continue providing timely and efficient service.


In addition, we charge $2 per mile for transportation. While we do not have any additional fees for waiting time or general assistance, an additional passenger fee of $25 per leg (one way) applies since an extra passenger will occupy a seat that could otherwise be used for another rider. Each trip is limited to one additional passenger.


Pricing for wheelchair-accessible and stretcher transport services varies based on demand. Please contact us for a quote

Payment Policy


WellCare Support Inc. operates as a cashless service. All invoices must be paid in full prior to the scheduled ride to guarantee service.


 Payments are made via a secure payment link provided with your invoice.
We accept debit/credit cards, wire transfers, and ACH payments.


Once you receive your invoice, you must complete payment through the secure link to confirm your booking.

Contact Us

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Thank you for choosing WellCare Support Inc. for your non-emergency medical transportation needs. Supporting your medical needs at home and on the road!


If you have any additional questions or need assistance, please do not hesitate to contact us. Our team is here to help and will be happy to assist you. We look forward to serving you and making your transportation experience as smooth as possible.

WELLCARE SUPPORT

310 Mid Continent Plaza Suite 614 West Memphis, AR 72301

870-394-4681 nemt@wellcaresupport.com

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